The training app Friskis Go

Questions and Answers about Friskis Go

• How do I get access to Friskis Go?

  To get access to digital training, you need to be a member of a Friskis association and have a valid training card for at least one month. Punch cards are not valid. You can download the Friskis Go app from Google Play or the App Store.

  If you don't have a smartphone, you can access Friskis Go via the website www.friskisgo.se. There, you'll find group training sessions; the rest of the content is available in the app.

• How do I log in?

  Download the app. When you log in, select "member" and your association. Log in using your membership details (the same ones you use for the "Mitt Friskis" booking app). If you don't know your membership details or need to enter a code, contact your Friskis facility. You can find all training locations here.

  If You Can't Log In:

  • If you're a member, double-check that you've selected your association from the list.
  • Verify that you're using your membership details to log in to Friskis Go (the same as in the "Mitt Friskis" booking app).
  • If you've previously logged in via an association but currently don't have an active membership, the connection to your Friskis Go account might have been lost. Contact support@twiik.me and ask them to move your Friskis Go account to "Belongs to no association" ("Tillhör ingen förening").
  • If you need a code, make sure you have the current code from your association. Codes are changed every spring and autumn term.

• I have forgotten my password

  In the app, you'll find the 'Forgot password' function. There, you can request a new password. If you use the same login details for Friskis Go as for the association's booking system, you will reset the password for both systems.

• I log into the app but the classes have a padlock icon, what can I do?

  • If you're a member, you'll need a training card valid for at least one month to get free access to the content.

  • Check your login and make sure you're connected to the correct association where your training card and membership are linked.

  • If you're using a code, verify with your association that it's current.

  • If you've purchased a Friskis Go subscription, contact support@twiik.me to confirm that your subscription is linked to your login details.

• Friskis isn't available where I live - can I still train with the app?

  You can buy a Friskis Go subscription for 99 SEK per month.

  Subscriptions can be purchased in two ways:

  • Online Store: Visit the webshop at www.friskisgo.se (card payment accepted).
  • Directly in the App: Go to the "Träna" (Train) section within the app. Click on any class or program, and you'll find the purchase button there.

• How does a Friskis Go subscription work?

  A Friskis Go subscription can be purchased either through the webshop or directly in the app. It costs 99 SEK per month and continues until you cancel it.

  • Payment is made 30 days in advance.
  • The subscription has no binding period or notice period.

  If you purchase a subscription on the website friskisgo.se using Visa or Mastercard, it will run with recurring card debits every 30 days. Direct debit (autogiro) is not possible. Receipts and subscription management are handled within the app under settings.

  It's also possible to purchase a subscription directly in the app. In this case, subscription management and receipts are handled through App Store (for iOS devices) and Google Play (for Android devices).

• How do I cancel my subscription?

  You can find information about your purchased subscription in the app under Settings - Subscriptions or Payments. Here, you'll get details on how and where to cancel your subscription.

  How to Cancel
  If you purchased your subscription in the app, you cancel it via the App Store (for iOS devices) or Google Play (for Android devices).
  If you purchased your subscription in the webshop, you cancel it either in the Friskis Go app or on the webshop at www.friskisgo.se.

  Cancellation Policy
  Cancellation must occur anytime before the next payment is due. When a subscription is canceled, all future payments are stopped on the same day. Payments that have already been made will not be refunded.

  Refund Policy
  There is no right of withdrawal (ångerrätt) for digital products, as this right only applies to products that have not been used. A digital product can be considered used as soon as you gain access to it.

  You pay for each purchase or period in advance. No refunds will be issued upon the termination of a service, program, or subscription. For ongoing payments or subscriptions without a binding period or notice period, all future payments will cease on the same day the service or subscription is canceled. Payments that have already been made will not be refunded.

• I can't download the app on my phone

  First, make sure your mobile phone's operating system is up to date. For Friskis Go to function optimally with sound and video, the following are recommended:

  • iOS 17 or later and iPhone SE or later models
  • Android version 7.0 or higher

• Can I watch a video in Friskis Go on another screen?

  Friskis Go supports Chromecast, making it easy to cast your workouts to a compatible TV.

  Additionally, most smartphones and modern screens allow you to screen mirror or duplicate your activities. Some users also opt to use a cable to connect their device to the screen. You can search online to find out what options your specific screen supports.

  You can also log in to Friskis Go on the web (for example, on your computer) to play the group training classes. However, all other features in Friskis Go require you to download the app.

• More questions?

  Here's a guide on who to contact depending on your query:

  Membership, Training Cards, and Login Issues:
  Questions about your membership, training card, or login details should be answered by your respective Friskis&Svettis association.
  
  Questions and Feedback on Friskis Go Content:
  For questions or feedback regarding the content within Friskis Go (e.g., specific workouts, programs), please email: onlinetraning@friskissvettis.se

  Technical Questions About the App:
  For technical questions about the app itself (e.g., bugs, performance issues), please contact support at: support@twiik.me