Accessibility statement

This website is run by Friskis&Svettis. We want as many people as possible to be able to use it, and this page describes how friskis.com complies with the accessibility regulations, any known accessibility issues, and how you can report problems so that we can fix them.

How accessible is the website?

We are aware that parts of the website are not fully accessible. See the section on inaccessible content below for more information.

What to do if you can’t access parts of this website?

If you need content from this website that is not accessible for you, but is not within the scope of the accessibility regulations as described below, please contact us.

E-mail: webb@friskissvettis.se

Our normal response time is 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or if we’re not meeting the requirements of the accessibility regulations, contact us and let us know about the problem.

Enforcement procedure

The Agency for Digital Government, Digg, is responsible for enforcing the web accessibility regulations. If you experience accessibility issues on our website, you can submit a complaint to Digg.

You can also submit a complaint to Digg if you think that our assessment of what constitutes a disproportionate burden should be reviewed, if you think that our accessibility statement is inadequate, or it you think that your request for excluded content in an accessible format has not been handled correctly.

Technical information about this website’s accessibility

This website is partially compliant with the Swedish accessibility regulations, due to the non-compliances listed below.

Non-accessible content

The content described below is, in one way or another, not fully accessible.

• Issues for users with visual impairments
  Problems with keyboard navigation and screen readers (VoiceOver) in the modal window for card purchases:
  When users activate the link for card purchases via keyboard (or intend to do so with a screen reader), a modal window (a box overlaying part of the screen) opens for payment. Currently, it is not possible to navigate in this modal using the Tab key, neither to reach form fields nor buttons. This also means screen readers (such as VoiceOver) cannot interact with or read the content correctly, preventing users from completing a card purchase. This constitutes a barrier to shopping via Friskis.com. However, card purchases are accessible via another link on the site. You can find this link here. We are working on fixing the modal issue by ensuring focus moves correctly into the window when opened, and that all interactive elements inside are fully navigable and accessible via both keyboard and screen readers.
  
  Incorrect reading by screen readers in the menu:
  When using screen readers, duplicate readings occur in the site’s main menu. In addition, the screen reader provides misleading or incorrect information about the login icon. This creates confusion and makes navigation harder for users dependent on screen readers. We are working on correcting semantics and ARIA attributes in these parts to ensure proper reading.
  
  Difficulty accessing opening hours via screen readers when the module is collapsed:
  The module showing our opening hours is not fully accessible to screen reader users when collapsed. It is difficult or impossible for the screen reader to detect and interact with the expandable function. The function is accessible if the module is expanded by default. We are working on improving focus handling and screen reader output for such expandable modules.
  
  Contrast issues between images and text:
  Some components of the website have poor contrast between text and background images. This makes it difficult for users with impaired vision or color blindness to read the text, reducing readability and accessibility. We are working to ensure that all text meets WCAG’s contrast ratio requirements against its background.
  
  Missing alt texts for images:
  Several images on the website lack alternative texts (alt texts). This means that users navigating with screen readers, or those with images disabled, do not receive meaningful information about the content or function of the image. We are systematically working to add descriptive alt texts for all relevant images on Friskis.com.
  
  
• Issues for users with cognitive impairments
  The hero video on the homepage lacks a pause button.
  
  
• Issues for users with sensitivity to flicker
  The hero video on the homepage lacks a pause button.

How we tested this website

We have conducted a self-assessment of the digital accessibility of Friskis.com. This means that the evaluation was carried out internally by our own staff, based on our knowledge of current legal accessibility requirements and our familiarity with the functionality of the website.

The self-assessment has included, among other things:

• A review of the website’s different sections and functions

• Manual testing of keyboard navigation

• Manual testing with screen readers (for example, VoiceOver)

• Visual inspection of contrasts and readability

At present, we have not used external or professional testing tools to review the website’s accessibility. The shortcomings identified and presented in this statement are based on the results of our internal self-assessment. We are committed to continuously improving the accessibility of the website and are evaluating the possibility of supplementing this work with external reviews in the future.

• The last assessment was made in September 2025.
• The statement was last updated on 17 September 2025.

The website was published on 6 May 2025.