FAQ

You may renew your contract as early as one month before expiration of your current contract.

To renew your membership, please go directly to memberportal.friskis.be. If you haven’t logged into the new website yet, then please note that all the membership information was transferred from the previous website to the new platform. The previous log-in is still valid, just ensure that you reset your password and it should work normally. (Please note: it is not possible to manage your membership or contract via the mobile app, only via the portal website.)

From the membership portal, you can log in to your account and renew your contract: go to "account" - "contract details" - "add contract". That should offer you the options for a 5 or 10 month contract.

You can renew your contract by paying via credit card. If you wish you can even do it via bank transfer, though we don't recommend it since the bank transfer takes a few days to process while the card payments can occur in real time (bank account details: Friskis+Svettis Brussels - BE80310156751177). If you chose after all to use the bank transfer option, then we ask you to please notify us by sending an email to membership@friskis.be . 

For more information please check the page "Become a member".

Subscriptions and payments are managed via the membership portal website.

From the membership portal, you can create an account or or log in to your existing account. Go to "account" - "contract details" - "add contract". That should offer you the options for a 5 or 10 month contract.

You can pay there via credit card. You can also pay via bank transfer, though we don't recommend it since the bank transfer takes a few days to process while the card payments can occur in real time. Bank account details: Friskis+Svettis Brussels - BE80310156751177, and if you chose to use the bank transfer option, then please also notify us by sending an email to membership@friskis.be

If you want to buy a 1 or 4-session card (a digital voucher that is valid for 1 or 4 sessions anywhere, anytime), simply create an account on the membership portal if you don't have one yet, and select the corresponding option in the "Class Packs" menu (or under "My products" if you already have an existing account).

You can renew your membership in the membership portal 1 month before your current membership expires.

When you renew your contract before it expires, your credit card/direct debit card will only be debited on the first day of the new contract (and not at the moment of the purchase).

The 1 euro charge is an initial transaction that the payment company makes to check the validity of the card. The 1 euro is then immediately transferred back. Almost all payment sites do this to validate new cards, just that with our provider this transaction is visible.

There are special sessions where we allow children aged 8-12 to train with their parents, in these cases there is a special free membership only available for children in this age group. This membership is managed by their parents.

After they turn 12 years old, children should have full membership (with a reduced rate). Please note that minors (less than 18 years old) need to have a legal guardian mentioned on their online profile, but this person does not have to be a Friskis member. 

As a member you have access to the fitness sessions. This can be a full membership (indoor and outdoor) or an Outdoor-only membership. You can attend as many sessions each week as you desire! A Membership in Friskis&Svettis Brussels also gives the right to put forward proposals to the Annual General Meeting (AGM), as well as the right to vote at the AGM. 

Plus you can join Friskis sessions in other countries at a discounted price, wherever Friskis associations are based. 

Please refer to the page about Membership and Trying a Session

Yes, all participants register for each session on the membership portal. This is now mandatory for all our sessions (both outdoor and indoor). Please note that it will no longer be possible to book a session without either a valid membership or guest pass. This means that if somebody wants to sign up for a session, he or she needs to have a valid membership or a guest pass.

Yes, your first session is still free but you need to register for a "guest pass" via the membership portal. The guest pass will give you access to a free session. It can be used once per user. Even with a guest pass, you still need to register for the session that you plan attending.

VUB Staff and VUB Students who can produce a valid VUB sports card have free access to Friskis classes at VUB. Please register on the VUB reservation platform beforehand. We are now reserving a certain number of places in our VUB sessions for VUB members so that there's guaranteed room. 

Only the child needs to become a member to participate in the Family sessions while the parents get to participate for free. 

Simply make an account in our membership portal by going to "Account" and then select "Friends and Family" on the next page and follow the steps for adding a membership pack (KIDS MEMBERSHIP for either 5 or 10 months) for the family member.

You will then need to fill in the personal details for the "new" family member. For contact details, if the child is too young to have their own email address or phone number we recommend that you put your own contact details.

Also as of 8 years (until 12) kids can have a free membership (required for booking purposes) if they train with their parents in an "adult" (non-Family) class. The child's memberships can be linked to the parent's membership, and then the kids don't need an email to register.

No, we no longer issue membership cards. When you go to your session show the host your phone with the app showing that you reserved that session, or you can give your name to the host and they can confirm your registration via their own app. 

The app can be downloaded for free by searching for “F&S Brussels” in your app provider. It is available for iOS and Android.

Your trust and support is important to us. So if you have provided us with any personal info for any reason (eg. when joining as a member, filling out a trial card or signing up to receive our newsletter) please be aware that we are treating that info in compliance with the existing data protection regulations.

Your data is not shared with any third party. It is only used for membership administration and to provide updates for our activities. Our policy includes the following:

• You can have access to your data at anytime and control the information you provide. 

• You can unsubscribe from our newsletter at anytime.

• By default your data is deleted from our database 24 months after your last active membership. You can request to be deleted sooner. 

If you still have a question, please email us at info@friskis.be and we will get back to you as soon as possible. If your question concerns a membership problem (for example, you need an invoice, a certificate from your insurance company, etc.), then please send your request to membership@friskis.be